Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Property address and ownership information
• Payment information (processed securely through our payment processors)
• Account credentials and preferences
• Communication preferences and marketing opt-ins

1.2 Property Information

To provide our monitoring service, we collect and process:

• Property addresses and legal descriptions
• Property ownership records and title information
• Publicly available real estate listing data
• Monitoring alerts and detection results
• Threat detection and fraud analysis data

1.3 Automatically Collected Information

When you use our service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies
• Marketing campaign data (UTM parameters, referral sources)
• Chat interactions and support communications

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our property monitoring service
• Detect and alert you to unauthorized property listings
• Process payments and manage your subscription
• Send you important service updates and notifications
• Respond to your inquiries and provide customer support
• Improve our service and develop new features
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers including Stripe (payment processing), Supabase (authentication and database), Google (Analytics, Ads, Tag Manager), Facebook (advertising), LinkedIn (advertising), HubSpot (marketing automation), Intercom (customer support chat), and Vercel (hosting and analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect our rights, property, or safety, or that of our users or the public
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods when required by law or for legitimate business purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies including:

• Analytics Cookies: Google Analytics and Vercel Analytics to understand website usage
• Advertising Pixels: Google Ads, Facebook Pixel, and LinkedIn Pixel for marketing and retargeting
• Marketing Automation: HubSpot tracking for lead management and campaign optimization
• Customer Support: Intercom for live chat functionality and user identification
• Essential Cookies: For authentication, security, and core website functionality

You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

8. Marketing and Advertising

We use various advertising and marketing technologies to:

• Show you relevant advertisements on third-party platforms
• Measure the effectiveness of our advertising campaigns
• Retarget visitors who have shown interest in our services
• Track conversions and optimize our marketing efforts

You can opt out of personalized advertising by visiting:

• Google Ad Settings
• Facebook Ad Preferences
• LinkedIn Ad Preferences
• Digital Advertising Alliance

9. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: